Everyday CRM Skills: Crew Resource Management Handbook
$5.00
This 16-page, digest-sized handbook is a complete but succinct guide to Crew Resource Management (CRM) for the healthcare professional. It is a great resource for training managers, teams and executives about high reliability topics and CRM techniques and skills.
The handbook describes CRM's role in improving teamwork and patient safety, success in aviation, application in healthcare, and eight essential skills. Topics include:
- Avoiding "random acts of patient safety"
- Crew Resource Management: An overview and introduction
- Eight Essential CRM Skills: Techniques Creating High Reliability
- Team Briefings: Setting the Stage for Success
- Team Debriefings: Process Improvement and Accountability
- Situational Awareness: Knowing What Is Going on Around You
- Assertiveness: Speaking Up for Patient Safety
- Effective Teamwork: Behavioral Expectations
- Team Leadership: Resource Management and Coordination
- Conflict Management: Recognizing and Managing Disagreements
- Standardized Communication: Creating Shared Mental Models
