Conflict Management in Healthcare (Download)
$29.00
Conflicts in healthcare can escalate to the point where they impact patient safety and overall patient quality of care. Quick identification and remediation of conflict is critical to maintaining an environment dedicated to patient safety.
Safer Healthcare’s “Conflict Management in Healthcare” training guide helps you and your staff learn the following about resolving issues before they evolve into patient safety issues:
- How to define conflict
- Why use conflict management
- Conflict management in team environments
- Analyzing conflict styles
- Crew Resource Management skills for managing conflict
- Assessing your ability to handle conflicts
- Techniques for resolving conflicts
12-page PDF
