Communication in Healthcare (Download)
$29.00
Communication is the process of exchanging information conveyed through speech and writing, word choice, vocal tone and pitch, facial expressions, gestures and other verbal and nonverbal cues. When your communication is effective, you can help reduce errors, increase patient safety and improve performance.
Safer Healthcare’s “Communication in Healthcare” training guide helps you and your staff learn the following:
- The four elements of effective communication
- Calling attention with critical language
- The techniques of assertion
- Closing the communication loop
- Using the SBAR model for critical communication
- Understanding your communication barriers
- Assessing your communication skills
12-page PDF
