Crew Resource Management: From Patient Safety to High Reliability

This book is a comprehensive guide to the history, development and implementation of Crew Resource Management (CRM) in healthcare settings. It assembles the growing body of research, best practices, success stories and other information in order to explain, in one volume, the “what, why, and how” of CRM and its documented contribution to patient safety and high reliability performance.

• Trace CRM’s origins and development.
• Gain a better understanding of CRM’s academic and scientific foundation.
• Make a business case for using CRM in your organization.
• Explain CRM’s simple and powerful training concepts to colleagues.
• Receive specific suggestions, tools, and protocols necessary to implement, promote and sustain the cultural and behavioral changes needed within healthcare organizations to assure continuous high reliability performance and make patient care safer.

“This book should be on the desk of every healthcare professional that works in a team environment. In today’s world of medicine, that’s just about everybody.” — Mark Rosenthal, MD, PhD

Order Information

Want to order a copy? Click here to download an order form. To order by phone call: 303-298-8083 or toll-free (US only) 1-866-398-8083. Educational and non-profit organizations qualify for bulk quantity discounts.

Also available from amazon.com.

See our advertisement in the January and February issues of Patient Safety and Quality Healthcare Magazine.

• Title: Crew Resource Management: From Patient Safety to High Reliability
• Author: David A. Marshall
• First Edition, 2010
• 378 pages
• Price: US$129.00
• Softcover
• Published and distributed by: Safer Healthcare Partners, LLC
• Bulk copies of this book are available at special quantity discounts for training and educational purposes.
• ISBN-13: 978-0-9843851-2-6
• ISBN-10: 0-9843851-2-6

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Review Copies & Author Interviews

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Content

The book is divided into five key areas, including:

1. Patient safety and human factors in the delivery of care
2. Making the case for change in healthcare
3. Overcoming barriers and adopting CRM
4. The six essential CRM skills
5. CRM tools and educational resources

About the Author

David Marshall is President and CEO of Safer Healthcare, a leading education and consulting company based in Denver, Colorado. David delivers talks and keynote addresses worldwide on Crew Resource Management and the creation of high reliability systems in health care through the development of safety, quality and cost savings programs using Lean strategies. He advises boards, executives and organizations in a variety of industries on high reliability concepts, including CRM, High Reliability and Lean programming. David has written numerous articles and books, including: “Using Human Factors to Enhance Patient Safety,” the “Human Factors in Healthcare Learning Series” and “CRM and High Reliability Concepts in Healthcare.”

Educational, professional, entertaining and highly inspirational. David Marshall embodies all of these attributes as a great public speaker. If you have read “Crew Resource Management: From Patient Safety to High Reliability” or one of his other books, articles, or publications, then you already have a sense of what you might like him to speak about to your organization or group.David Marshall is an in-demand healthcare speaker and consultant. His culture changing message detailing the solutions to the patient safety and quality care crises resonate deeply with all healthcare audiences.