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High Reliability in Healthcare Programs
High Reliability Organizations demonstrate exemplary track records of safety, efficiency, productivity, and reliability in the healthcare industry
Through CRM and Lean training programs, risk mitigation, lean implementation strategies, incident reporting, dashboard measurement and monitoring, Safer Healthcare creates and certifies High Reliability Healthcare Organizations (HRHO's).
Working closely with clients to build a foundation of six sigma quality and continuous process improvement, Safer Healthcare creates reliability standards and goals for programs launched within the organization. Our proven, integrated delivery model is designed to support and foster effective communication within a high risk environment built around the three critical components in the delivery of care: People; Process; and Technology.
Safer Healthcare’s HRHO model is rooted in the analysis of errors that reveal organizational failures. These weak links in an organization are related to weak or poorly executed processes, technical failures related to system performance or poor human interface, and human factor limitations related to human behavior.
Similar risk mitigation techniques and programs have been successfully applied to at-risk industries including: commercial and military aviation, chemical manufacturing, nuclear power production, banking, construction, oil and gas production, and military operations. In these industries errors, if left undetected, can result in severe financial consequences and loss of life.
A High Reliability Design model for hospitals includes the following elements:
High Reliability Organizational Competencies
- Contingency Planning
- Strategic Planning
- HRO Organizational Design
- Just Culture
- Transparent Culture
- Decision Making
- Change and Innovation
- Leadership
- Ethical Decision-Making
- Organizational Ethics
Individual and Organizational Behavior Competencies
- Individual Behavior
- Team Dynamics
- Conflict Resolution
- Communication
- Assertiveness
- Leadership / Followership
- Adaptability
- Safety-consciousness
- Professionalism
- Conflict Resolution
- Situational Awareness
- Decision Making
Performance Measurement
- Quality Management
- Quantitative Analysis
- Outcome Measurements
- Clinical Performance Improvement
Healthcare is becoming increasingly complex through automation, advanced technology and additional procedures and regulations. Process standardization is critical to program success. Safer Healthcare delivers process mapping and process improvement programs for complex and highly regulated areas.
Our reputation has been built on the successful implementation of quality patient safety programs that not only address immediate concerns and issues, but more importantly, are designed for long-term sustainability and effectivity. Bringing together thought leaders and industry best practices, Safer Healthcare works closely with clients to create a High Reliability Healthcare Organization™.
Learn More about Safer Healthcare
We welcome your questions and inquiries about our programs, products and services.
Contact our team of experts to learn how we can help your organization increase patient safety and improve the quality of care while maximizing profitability. Call our offices to speak with one of our customer service representatives today.
- Toll-free (US only): 1-866-398-8083
- Phone: 1-303-298-8083
- Email:
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