Facilitation Skills and Techniques

2-Day Hands-on Workshop

The course is designed for individuals who want to learn how to work more effectively to help healthcare groups achieve important goals.

Benefits of the course

A group of people brought together to accomplish a project will benefit from having a skilled facilitator to guide the group in becoming an effective team and in carrying out its work. A competent facilitator also can teach group members practical techniques for making decisions, analyzing issues and solving problems.

This intensive, two-day course is designed especially for individuals who want to learn how to work more effectively and help groups achieve important goals. The course teaches participants how to use 15 different practical techniques and tools to use with groups and gives guidance on how to be a competent facilitator.

Intended participants

The course is designed for individuals who have been designated to work with clinical and non–clinical groups brought together to achieve significant outcomes or improvements. Roles include: Clinical service or unit managers, general practitioners, clinical staff in all professions, health professionals, specialty manager, risk managers and quality managers, directors and VPs.

Learning objectives

The course is designed to help individuals develop competence and confidence in how to:

• Use facilitation to contribute to a group and define the roles of a facilitator
• Help a group of people work together as a team
• Help a team make decisions and reach consensus faster
• Help a team test commitment to its decisions
• Help a team understand how a process happens and how an outcome is achieved
• Help a team use investigative approaches, find problems to be acted on and their causes and agree on the priorities for action
• Help a team develop workable change strategies, carefully plan implementation of the strategies and be prepared with contingencies
• Help a team break down projects into workable components and to develop effective, workable project plans
• Prepare to serve as a facilitator for a group.

Course program

The course runs from 9:00 am to 5:00 pm each day. The certified course moderator gives brief presentations and participants work extensively in small groups practicing facilitation techniques and tools.

We provide the course for local groups on request, on-site at client facilities.

Materials

Each participant receives a Facilitation Skills and Techniques workbook and other supporting materials. Certificates of participation in the course are provided upon completion.

What participants say about the course

Participant comments about the course include:

• "The course has given me the confidence, skills and tools to help me guide my team through our projects."
• "The techniques were good at making you think through a process that sometimes seems quite difficult and daunting at the outset."
• "Giving me a better understanding of how to achieve our corporate objectives was very benficial"
• "The practice sessions and facilitation tools continue to help me apply solutions to my everyday work."
• "The workshop very robust and included comprehensive content that made real-world sense."

Learn more about this workshop

We welcome your questions and inquiries about our workshops and programs, products and services.

Contact our team of experts to learn how we can help your organization increase patient safety and improve the quality of care while maximizing profitability. Call our offices to speak with one of our customer service representatives today.

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• Phone: 1-303-298-8083
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