CRM Video Library

The Use of Critical Language in Healthcare
Establishing critical language in a health care organization is a key component in creating high reliability. It is a technique that has created high levels of safety and quality in other industries. Critical language is a key component of a successful Crew Resource Management initiative.

CRM Skills: An Interview with David Marshall
David Marshall, CEO of Safer Healthcare, discusses Safer Healthcare's services and the role of Crew Resource Management in high reliability design. He talks about the skills that participants develop in Safer Healthcare's CRM training programs.