David Marshall

President and Chief Operating Officer

As a founder and principal of Safer Healthcare, Mr. Marshall is responsible for executing the corporate strategic vision, driving business development and ensuring operational excellence. Mr. Marshall has successfully overseen the implementation of High Reliability Crew Resource Management™ programs and the development of Perfect Patient Care™ models in hundreds of hospitals globally.

From medical schools to hospitals to industry partners, Mr. Marshall facilitates roundtable discussions, and delivers keynote addresses on topics, including: Creating high reliability organizations in healthcare, Empowering quality-driven Accountable Care Organizations™, The power of High Reliability Crew Resource Management™ in healthcare and Delivering Perfect Patient Care™. 

Mr. Marshall is widely published on patient safety, quality and reliability and is an award-winning author of the best-selling book “Crew Resource Management: From Patient Safety to High Reliability.”

Mr. Marshall has a proven track record of successfully leading organizations through the development and implementation of a high reliability strategy to improve quality and safety in frontline operations. From strategic planning, to operational management, multinational corporations and hospital systems globally have looked to Mr. Marshall's guidance and recommendations for creating profitable returns on investment in process improvement programs, quality initiatives and safety systems.

Mr. Marshall received a Bachelor of Arts degree from the College of William and Mary in Williamsburg, VA. Currently residing in Denver Colorado, Mr. Marshall serves on several not-for-profit boards, volunteers with civic organizations and mentors at-risk students within the Denver public school system.